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- Service Agent - Teleservices
- Position
- Service Agent - Teleservices
- Department
- Contact Center
- Working Location
- Taipa / Cotai
- Post Date
- 07/10/2024
- Requirements
-
• Bachelor degree or above
• Customer service experience or call centre background is preferred
• Courteous, service-oriented with pleasant personality, good telephone manner and communications skills
• Proficient in the use of Microsoft Office applications such as Microsoft Word and Excel
• Fluent in English, Cantonese and Mandarin
• Good communication skills and voice
• Have a well-groomed, professional appearance
• Be willing to work any day and any shift including weekends and holidays if required
- Responsibilities
-
• Respond to all guest requests and ensure that guests receive prompt attention
• Responsible for handling hotel incoming customer calls and transfer calls to respective departments
• Ensure that call and quality standards are achieved by adopting best-practices for customer service
• Answering guest enquiries and assist guests for hotel information / restaurant and spa bookings
• Become fully aware with all fire and life safety standards and procedures. Have sense of urgency to escalate to superior / management team if need be
• Upkeep the call performance, work with the team to achieve Forbes 5 star standard
• Actively attend training which provide by company / department that to enhance product knowledge / customer service skills and as well as boost up team spirit
• Action on ad hoc tasks as assigned by supervisory
