- Browse Job
- Attendant - Rooms
- Position
- Attendant - Rooms
- Department
- Housekeeping
- Working Location
- Taipa / Cotai
- Post Date
- 10/10/2024
- Requirements
-
• Primary school graduated or above
• Previous guest service and/or Housekeeping experience is preferred
• Positive attitude
• Ideally communication fluent in Cantonese and Mandarin. English skills is a plus
• Fully aware of FLHSS standards
- Responsibilities
-
• Consistently offer professional, friendly and engaging service
• Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times
• Report to assigned work areas and clean the guest rooms following the established procedures and standards
• Attend actively to daily briefing
• Attend to training session
• Greet and welcome guests and address them by name at all times
• Propose help to guest whenever necessary
• Clean all assigned areas including but not exclusively: dusting, making beds (when applicable), soiled linen removal, vacuuming, bathroom cleaning & sanitizing, inside window cleaning (when accessible), replenish rooms with supplies
• Responsible for keeping the areas tidy at all time
• Ensure rooms are cleaned, supplied & maintained according to departmental & Forbes standards
• Assist supervisor to prepare rooms for VIP arrival
• Report maintenance needs in guest rooms or public areas & escalate request when repairs are delayed
• Ensure linen supplies are adequately stocked at pantries and guest room attendant cart
• Monitor pantry and minibar supplies at adequately stock
• Remove food trays and trolleys from guestrooms and hallways to floor pantries.
• Collect and deliver guest laundry
• Deliver newspaper and magazines to guest rooms. (When applicable)
• Deliver and set up guest request amenities including rollways, baby cribs, etc.
• Sign in and out master keys daily
• Responsible to safe keep master keys and devices
• Use cleaning supplies and equipment according to set up standard. Clean and maintain equipment clean and in good condition at all times
• Update and record the work assignment. Responsible to accept/ complete all order sent to him / her via e-housekeeping messaging system
• Report room status discrepancies to floor supervisor immediately
• Update status of clean rooms promptly as soon as they are cleaned (Need Inspection)
• Provide turn down service to all occupied and arrival expected rooms according to departmental standards on the PM shift
• Return and properly tag all lost and found articles in the Housekeeping Office.
• Maintain and refill guest room attendant cart daily
• Check and replenish minibar supplies consumed by guest
• Responsible for in-house moves and ensure that all guest belongings are placed back correctly in the new assigned rooms
• Provide shoe shine and/or shoe cleaning service for guests
• Assist with general inventories
• Report to security any doors find open
• Report any unattended object to security
• Report any sick guest/ unanimated guest to security
• Report any privacy sign after 1PM to Assistant Executive Housekeeper- Rooms
• Report mini bar consumption and maintain records/replenish mini bar after rooms are serviced when applicable
• Ensure flowers are fresh, change water daily and replace if necessary
• Report suspicious activities on guest floors
• Follow departmental policies and procedures and service standards
• Adhere to the Company policies and procedures and comply with the Code of Conduct
• Remain well-mannered and well-groomed as per company standard
• Follow all Fire – Life – Health & Safety - Security policies and strive for constant improvement to avoid health and safety hazards
• Work in compliance with FLHSS standard to prevent injury and report anomalies
• Observe and participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible. (Sustainability)
• Ensure excellent personal appearance and hygiene and strictly follow the grooming standards
• Complete daily assignments and report progress to Supervisor
• Other duties and responsibilities as assigned by the Supervisor / Assistant Executive Housekeeper- Rooms / Executive Housekeeper- Rooms
