- Browse Job
- Agent - Front Office
- Position
- Agent - Front Office
- Department
- Hotel Operations
- Working Location
- Taipa / Cotai
- Post Date
- 19/11/2024
- Requirements
-
• High school or equivalent hospitality training
• Previous experience in Front Desk, Bell Service, Concierge or Reservations
• Strong customer service orientation and attention to details
• Preferable with understanding of Hotel Property Management System (Opera)
• Good computer and system skills
• Possess good manual dexterity and coordination to operate office equipment, including computer, fax machine, printer and photocopy machine
• Excellent verbal and written communication in English, ideally fluent in Cantonese and Mandarin
• Strong communication skills
• Strong organization skills
• Able to work on shift
• Standing for long durations
• Able to multi-task and work in a fast-paced environment
- Responsibilities
-
• Perform check-in and check-out processes utilizing established systems and procedures including appropriately allocating rooms to guests, escorting guests to room, confirming and executing account payment in accordance with established credit procedures. This includes handling of cash, credit/debit or any form of card payment transactions as determined by the Management
• Maintain current product knowledge of events and facilities of Grand Lisboa Palace including gaming, food and beverage and retail to ensure guests receive accurate, timely information and advice
• Ensure the property of guests is secure by informing them of Safety Deposit Box facilities located with guest rooms
• Prepare daily VIP arrivals list by updating guest profiles, assign amenities and confirming special arrangements
• Ensure all VIP arriving guests’ rooms are arranged according to their preference with the assigned amenities
• Update guest profiles with guest preferences, comments and feedback through guest preference collection slips and guest comment card
• Ensure the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure ongoing relations and rapport are not compromised with the guest
• When required, take room reservations from guest over desk and take after-hours reservations
• Perform any other reasonable duties as required by the Front Office Manager from time to time
• Input of guest preferences or any relevant data into the system
• Ensure that all services provided are anticipatory and guest centric, promoting outstanding/exceptional guest satisfaction at all times
• Cooperate with Front Desk, Concierge and Bell Service for any guest needs
