- Browse Job
- Agent - Concierge
- Position
- Agent - Concierge
- Department
- Hotel Operations
- Working Location
- Taipa / Cotai
- Post Date
- 02/04/2025
- Requirements
-
• High school diploma
• Prefer of previous experience in similar role
• Good computer and system skills
• Excellent verbal and written communication in English, ideally fluent in Cantonese and Mandarin
• Must be able to work on shift
- Responsibilities
-
• Ensure that the Concierge Desk information is always up-to-date
• Provide information to guests and visitors regarding the hotel facilities and local restaurants, events and attractions
• To provide a pro-active and enthusiastic arrival and departure experience
• Make arrangements for dining, entertainment, recreation, tours, health and beauty services, transportation, cultural activities, shopping, and other services. Keep accurate records of all arrangements made
• Answer to guest queries by demonstrating first-hand knowledge, meticulous research and local expertise through description and superb recommendation
• Handle confirmation and re-routing as well as purchase of airline tickets
• Ensure that proper service for guests requiring air and sea travel tickets, documents, cinema and theatre tickets is provided
• Arrange visa processing for in-house guests
• To follow company grooming standards
• Responsible in maintaining current information and materials regarding hotel facilities and services, local restaurants and attractions. Maintain a current resume book related to conventions, meetings, and special events held in the hotel and the city
• Ensure all guest inquiries are handled and responded to in an appropriate manner and within the established tie frame
• To maintain cleanliness and tidiness of the Concierge station and lobby area
• Perform any other reasonable duties as required by the department head from time to time
