- Browse Job
- Doorman
- Position
- Doorman
- Department
- Hotel Operations
- Working Location
- Taipa / Cotai
- Post Date
- 13/12/2024
- Requirements
-
• High school graduate or equivalent professional training
• Prefer related experience with a 5 star hotel environment
• Strong customer service orientation and attention to details
• Good verbal communication in English, Cantonese and Mandarin
• Good communication skills
• Strong organization skills
• Able to work on shift
• Standing for long durations
• Able to multi-task and work in a fast-paced environment
- Responsibilities
-
• Provide prompt, efficient customer service to guests of Grand Lisboa Palace by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel
• Maintain current product knowledge of events and facilities of Grand Lisboa Palace, including gaming, food and beverage and retail, ensuring guests receive accurate, timely information and advice
• Ensuring that a safe and orderly environment is maintained at all times. The Doorman is also responsible for ordering and directing all traffic through the driveway including taxis, limousines and arranging valet parking for guests as required
• Open car doors and taxi doors in the hotel driveway
• Ensure that all guest luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell counter for labelling. The Doorman is also required to assist the Bellman when required
• Ensure that the ashtrays at the main entrance and the driveway are always clean
• Ensure customers are correctly directed to their destinations
• To follow company grooming standards
• To provide a pro-active and enthusiastic arrival experience
• Perform any other reasonable duties as required by the department head from time to time
