- Browse Job
- Service Agent - Resort Services
- Position
- Service Agent - Resort Services
- Department
- Resort Services
- Working Location
- Taipa / Cotai
- Post Date
- 06/01/2025
- Requirements
-
• High school graduated or above is preferred
• Minimum of 1 year working experience in the field or in a related area
• Outstanding ability to communicate over the phone and in person
• Exceptional ability to communicate effectively with Guests, and deliver an outstanding level of customer service to all our guests
• Proficient in the use of Microsoft Office applications such as Microsoft Word, Excel, PowerPoint
• Fluent in English, Cantonese, Mandarin
- Responsibilities
-
• Inbound and outbound telephone interaction. Speaking with prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
• Qualifies prospects by utilizing data in the system
• Completes reservations by recording names, addresses, phone, email and required accommodations of guest and creating reservation(s) in the system
• Assists Executive - VIP with all requests in a professional and timely manner
• Evaluates members' play and issues complimentaries based on established guidelines
• Answers any questions and addresses any problems with players as well as Host - Premium Guest Development
• Stays informed about all Casino activities and events
• Ensure efficient and proper service for our guests
• Utilizes all aspects of the Player Tracking System
• Notify supervisor / manager of any suspicious or unusual activity and / or transactions in a timely and responsible manner
