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- Concierge - Spa & Recreation
- Position
- Concierge - Spa & Recreation
- Department
- Spa & Recreation
- Working Location
- Taipa / Cotai
- Post Date
- 13/05/2024
- Requirements
-
• High school diploma or equivalent
• Minimum of 2 years working experience in a similar role
• Positive attitude
• Excellent verbal communication in English, ideally fluent in Cantonese and Mandarin
• Professional appearance
• Strong customer service orientation and attention to details
• Good communication skills
• Able to work on shift
• Standing for long durations
- Responsibilities
-
• Handles requests, enquiries and bookings for the Spa and Recreation according to established Standard Operating Procedures
• Meets and greets guests upon arrival, assists them where possible and wishes them a fond farewell when leaving
• Ensures all guests of Spa, Gym, and Pool areas sign the sign-in sheet and waivers
• Checks and monitors all bookings on the day and for the following days, making amendments where necessary
• Ensure correct billings
• Handles all calls according to and by the Company established telephone etiquette
• Maintains systematic up-to-date filing and tracking systems
• Manages and upkeeps the functionality and cleanliness of the Reception area, and its back of house office
• Ensures adequate stock of Spa products are displayed, and replaces any damaged items. Immediately advises Manager of any shortages
• Ensures adequate stock of office stationery
• Required to rotate different receptionist area (Include Spa, Recreation and Salon)
