SJM Job

Position: Assistant Manager - Retail Operations
Department: Retail Leasing & Operations
Working Location: Taipa / Cotai
Post Date: 13/12/2024
Requirements: • Bachelor Degree or equivalent
• Minimum of 3 years of experience in Retail industry
• Experience in Retail or Mall management and Leasing especially in Macau will be an advantage
• Some knowledge of budgeting & planning
• Good PC skills with proficiency in Microsoft Office
• Positive attitude
• Excellent verbal communication in English, Cantonese and Mandarin
• Professional appearance
• Excellent interpersonal skills; team spirit
• Able to multi-task, work in a fast-paced environment and work with deadlines
• Strong customer service orientation
• Able to communicate effectively with Retailers and their operation divisions
• Sensitive to stakeholders’ needs and interests and be able to manage these effectively
• Diligent attention to detail
• Diligent attention to safety
• Able to be standby during non-working hours for any incident or emergency cases
• Work inside and continuously maneuver in and around all areas of the mall or offices
• Possess good manual dexterity and coordination to operate office equipment, including computer, fax machine, printer and photocopy machine
• Respond to visual and aural cues
Responsibilities: • Liaise closely with Operations and Legal for any ad hoc or incidents follow up
• Closely monitor daily operation of the shops and to ensure the operation and fit-out manual are fully complied
• Manage and ensure the retail area is always in good, clean and presentable condition throughout the business trading hour and further coordination with various internal departments or contractors for follow up project if any
• Conduct introductory pre-opening meeting with Retailers and further coordinate for an excellent and smooth shop grand opening
• Liaise with Retailers and support for all necessary activities e.g. DSSOPT or MGTO inspection, marketing campaign execution
• Effectively managing and monitoring all Retailers’ activities to ensure alignment and partners to serve in the best interest of the mall customers
• Closely monitor the sales performances of each retailer and alert management if there is abnormal sales trend
• Ensure all the terms and conditions stated in the agreements in related to the operation is fully complied
• Support and assist the department head or superiors for further Mall development and marketing research

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