- Browse Job
- Executive - Training
- Position
- Executive - Training
- Department
- Loyalty Marketing & Customer Relationship Management
- Working Location
- Taipa / Cotai
- Post Date
- 11/09/2023
- Requirements
-
• University Degree in Business Studies, Management, Marketing, Communications or related field
• Minimum of 1 year working experience in customer loyalty, training, customer service or marketing related field
• Experience in the hotel, casino or integrated resort industries is preferred
• Experience in frontline customer service management and hospitality / tourism related marketing in Macau, China or Asia is an advantage
• Understanding or experience working with various systems such as Casino Management System, Membership Management System, POS, Telemarketing System, PMS is preferred
• Proficient in both written and spoken Chinese and English
• Proficient in MS Word, Excel, PowerPoint and experience in using Intra - Extranet
- Responsibilities
-
• Prepare training manual and conduct training for the team on loyalty program initiatives including program strategy, card tier qualification, reward benefits / structure, program system infrastructure, program operation logic / processes, services and standards and promote its awareness to relevant customers
• Provide operational and system training for all new hires within the division
• Brainstorm training content, activities, and methodologies to achieve effective training
• Lead site tours for new joiners to familiarize with the property / facilities
• Be resourceful to obtain property information from respective internal departments and disseminate information to the team when appropriate to ensure consistent and correct messages are delivered to customers
• Work with Human Resources to introduce the loyalty program brand values and philosophy to all team members at staff orientation training
• Work with VIP Services, Casino Marketing, Destination Marketing, Events and Entertainment, CRM, to incorporate operational SOP and workflow
• Keep abreast of competitors update on loyalty program, services and other offerings and constantly share updated information with the team to maintain competitiveness
