SJM Job

Position: Concierge Officer - Retail Operations
Department: Retail Leasing & Operations
Working Location: Taipa / Cotai
Post Date: 02/12/2024
Requirements: • High school diploma or equivalent, bachelor Degree preferred
• Experience in a Concierge setting within a hotel
• Fluent in spoken and written Chinese (Mandarin and Cantonese) and English
• Some knowledge of Selling skill and product knowledge
• Good PC skills with proficiency in Microsoft Office
• Excellent customer service
• Result-driven and sales-oriented
• Confident with a pleasant disposition and well groomed
• Require attention to detail and problem solving skills, as well as a passion for customer service
• Ability to work under pressure and on rotating shifts
• Excellent guest relations and communication skills
• Pay attention to details and have strong customer service skills
• Able to work with minimum supervision
• A team player and takes initiative to assist other Team Members when required
• Work at a hotel during the shift and stand for long periods of time
• Possess good manual dexterity and coordination to operate office equipment, including computer, fax machine, printer and photocopy machine. Respond to visual and aural cues
Responsibilities: • Handle all guests’ requests and fulfill them as quickly as possible
• Maintain knowledge of all mall features and services
• Comply to all mall and departmental policies and procedures
• Efficiently handle guests’ complaints and feedback
• Handle guest's inquiries pertaining to tourist information and local community
• Be conversant with manual operations process during shutdown of property management system
• Monitor activities in the mall and report any suspicious characters, items and activities to the Chief Concierge and Assistant Chief Concierge
• Adhere to organizational and departmental benchmarking standards
• Perform any other duties and responsibilities as and when assigned by the management
• Handling customers' enquiries, requests and resolving complaints with efficiency
• Greet guests and VIP members with professional manners
• Handle general enquiries with high standard service via face-to-face

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