SJM Job

Position: Executive - VIP Services
Department: VIP Services
Working Location: Taipa / Cotai
Post Date: 05/03/2025
Requirements: • High school graduated or above
• Minimum 1 year experience from customer services
• Proficient in MS Office
• Excellent written and verbal communication skills in Cantonese, Mandarin, and English
• Highly motivated, energetic and creative
• Possess a positive flair and vibes; confident and charismatic
• A team player who motivates others to work effectively within the team
• Displays a high level of integrity and commitment to customer service
Responsibilities: • Ensures high standard of guest relations is provided to all VIP guests during their stays at resort including Presidential suite in accordance with established services standards.
• Responsible in maintaining strong and professional on-floor presence of guest services and be able to establish rapport with VIP guests. To increase loyalty and generate return business by ensuring luxurious and personalized excellent customer service is delivered at all times
• To have a good knowledge and understanding of all latest promotions within the property. To update oneself to be aware of information relevant to daily operations such as local businesses, news and current events
• Meets guest requirements and aims to exceed expectations by anticipating guest needs and responding to requests in a professional demeanor
• To maintain good and harmonious professional relationships with other departments and third party units to efficiently arrange as needed for VIP guests’ enjoyment during their stay
• Dining arrangements as well as other leisure and entertainment activities
• To ensure all aspects of services rendered and products delivered with punctuality and excellent quality
• Ensure and anticipate VIP guests preferences and needs prior to arrival, communicating movements to superior
• Prepares reports and performs other ad hoc tasks as assigned by superior

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