Position
Uniform Attendant
Department
Housekeeping - Grand Lisboa Hotel
Working Location
Macau Peninsula
Post Date
08/03/2024
Requirements
• Primary school graduated or above
• Experience working in Wardrobe is preferable
• Basic computer knowledge and English is a plus
• Positive attitude
• Fluent in Cantonese and Mandarin
• Fully aware of FLHSS standards
Responsibilities
• Consistently offer professional, friendly and engaging service (greeting, welcoming…)
• Report to shift on time in uniform and perfectly groomed
• Is courteous, positive and establish and maintain professional working relationship with all staff
• Participate to daily briefing and training
• Check the handover log book and follow up any outstanding issues
• Fully understand and aware of all the different uniform styles to be able to answer needs in accurately and quickly
• Check, track, record, dispatch and/or receive uniforms to/from outsource Laundry Company
• Effectively scan all uniform going in and out of wardrobe area when necessary.
• Inspect and hang all clean uniforms on conveyors according to designated slot number
• Assist in unpacking new delivered uniforms, scan all new delivered uniform in to system as inventory and make sure the inventory is input correctly
• Maintain uniform stock area tidy at all time, uniforms to be sorted by style, code number and size
• Is responsible for labeling new staff uniform’s according to conveyor’s slot number
• When new uniforms are delivered, she/he is accountable for confirming the quantities of each box and according to the packing list on the box
• She/he is responsible for documenting and escalating any variance of delivery to his/ her superior
• Report if any lost and found items found on staff uniforms
• Responsible to log and report any chip malfunction and replaced with new chip
• Assist in conducting staff uniform inventory on quarterly basis
• Maintain the soiled uniform drop chute area, clean and tidy at all the time
• Replace regularly trolleys, in the soiled uniform chute when trolleys are full
• Prepare all trolleys and outgoing slip required with soiled uniforms for the supervisor counter check before collection by outsource laundry
• Collect and inspect uniforms from employees who are transferred or terminated
• Return all unassigned uniform from laundry in to inventory stock area
• Assist in the fitting of uniforms for new employees
• Assist all staff at wardrobe services counter for any uniforms services request.
• Is attentive and ensure employee uniform needs/requests are met as per established standards
• Able to iron garment when applicable to ensure uniforms are impeccable
• Maintain the assigned uniform intact before hanging to conveyor
• Ensure that hangers are returned and stored in to hanger racks station
• Ensure that empty garment bags are stored properly
• Ensure none of trolleys are blocking the conveyors rails and exits routes
• Will assist in receiving goods, moving object or carton boxes when applicable
• Is responsible to maintain and store all equipment and cleaning tools. (Vacuum cleaner, brooms, dustpan, mops and portable steamer etc.)
• Is responsible to maintain the whole wardrobe area clean and tidy at all the times
• Communicate effectively with all laundry personal and all other departments
• Adhere to the hotel’s Policies and rules as well as all security, safety and emergency policies and procedures
• Perform any other related duties as required and instructed by his/ her superiors