SJM Job

Position: Manager - Department & Satellite Service
Department: Information Technology
Working Location: Macau Peninsula
Post Date: 06/05/2024
Requirements: • College Degree holder in Computer Science, Business or Information Technology related fields a minimum
• Any Business Related or Technology Related certifications a plus
• Minimum 7 years in I.T. system development/support or business analysis with at least 3 years in a supervisory / team leader role
• Managing sizable in-house developed and vendor supplied I.T. projects, preferably in a large casino
• Extensive knowledge of the Gaming Industry is a plus
• Understanding of major departmental activities within a large casino
• In-depth knowledge of casino operation and associated business processes is preferred
• Extensive exposure and good understanding of Operations Support Systems in a large casino industry
• Extensive IT process development with awareness of compliance issues
• Strong and wide knowledge in PMI project management standards and terminologies
• PMP Certificate is a plus
• Process and performance minded with strong sense of discipline
• Possess good communication skill with teams and user departments
• Possess good analytical skills, be detail-oriented
• Be able to handle multiple tasks with good sense of priority
• Proficient in spoken and written both English and Chinese
• Fluent in Cantonese speaking
Responsibilities: • Act as Account Manager to deliver account management services of the assigned user departments and communicate clearly via regular report and status update meeting on the progress of services and projects to internal and external stakeholders. Seek assistance from his/her supervisor to perform following tasks when necessary.
• To explore, evaluate and introduce potential valuable IT solutions, products and services available in the market for user managements’ consideration
• Work with different Gaming and/or ITD support teams in business requirement generation and solution procurement in accordance with Gaming and/or BOH Operations business objectives and requirements
• Co-ordinate activities of Project Manager, Business Support Manager and peer group team members engaged in Gaming and/or BOH projects
• Execute and manage different types of projects in accordance with project requirement and timeline
• Operate as the lead point of contact for any and all matters specific to the user departments
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of IT solutions according to customer needs and objectives
• Forecast and track key account metrics
• Assist with high severity requests or incidents with escalation as needed
• Define, document and verify with user departments any business system requirements and transform such into technical specifications for sourcing from vendor or internally
• Support user departments in the development of business case for justification of acquisition of Gaming and BOH related systems
• Organize the participation of user departments and IT department team members in the evaluation of business applications and systems
• Assist in the final User Acceptance Testing (UAT) of business applications and systems procured, working together with user departments and QA team
• Handle or report any unsolved issues to management in a timely manner
• Follow company policies and IT department internal processes, policies and procedures

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