SJM Job

Position: Service Agent - VIP Services (Hong Kong Office)
Department: VIP Services
Working Location: Hong Kong
Post Date: 30/05/2024
Requirements: • High school graduated or above, with related professional training certificate is preferred
• Minimum of 1 year of experience within a similar scope of guest service and counter service.
• Courteous, service-oriented with pleasant personality
• Proficient in the use of Microsoft Office applications such as Microsoft Word and Excel
• Fluent in English, Cantonese and Mandarin
• Have a well-groomed, professional appearance
• Be willing to work any day and any shift including weekends and holidays if required
Responsibilities: • Responsible in maintaining strong and professional counter service presence of Guest Services in Hong Kong service counter and be able to establish rapport with VIP patrons.
• Good knowledge and understanding of redemption, gaming and loyalty programs, and all other promotions within the property
• Meets guest requirements and aims to exceed expectations by anticipating guest needs and responding to requests in a professional demeanor.
• To maintain good and harmonious professional relationships with other departments and third party units to efficiently arrange as needed for VIP patrons enjoyment during their arrival in Grand Lisboa Palace.
• Prepares documents and reports as required and performs other tasks as tasked by line leader