SJM Job

Position: Receptionist
Department: Health Club & Spa - Grand Lisboa Hotel
Working Location: Macau Peninsula
Post Date: 08/11/2023
Requirements: • High school diploma or equivalent
• Minimum of 2 years working experience in a similar role
• Positive attitude
• Excellent verbal communication in English, ideally fluent in Cantonese and Mandarin
• Professional appearance
• Strong customer service orientation and attention to details
• Good communication skills
• Able to work on shift
• Standing for long durations
Responsibilities: • Handles requests, enquiries and bookings for the Spa and Recreation according to established Standard Operating Procedures
• Meets and greets guests upon arrival, assists them where possible and wishes them a fond farewell when leaving
• Ensures all guests of Spa, Gym, and Pool areas sign the sing-in sheet and waivers
• Checks and monitors all bookings on the day and for the following days, making amendments where necessary
• Ensure correct billings
• Handles all calls according to and by the Company established telephone etiquette
• Maintains systematic up-to-date filing and tracking systems
• Manages and upkeeps the functionality and cleanliness of the Reception area, and its back of house office
• Ensures adequate stock of Spa products are displayed, and replaces any damaged items. Immediately advises Manager of any shortages
• Ensures adequate stock of office stationery