SJM Job

Position: Analyst (Market Research & Performance Optimization)
Department: Strategic Analysis
Working Location: Taipa / Cotai
Post Date: 11/09/2024
Requirements: • Bachelor degree or above, major in Statistics, Data Science, Computer Science, Engineering, Mathematics is preferred
• Minimum 1 year solid experience in casino/hotel/resort management/market research/labor optimization/service measurement
• Understanding of hospitality industries, either through previous experience or operational experience in the hospitality industry
• Understanding of market research and/or labor optimization and/or service measurement within casino/hotel operations in large scale casino hotel
• Proficient in both written and spoken English and Chinese, along with good report writing skill
• Proficiency in Microsoft office applications including Word, Excel and PowerPoint
• Proficiency in analytical and data visualization tools (SAS, SQL, business intelligence tools are preferable) data mining, SAS, Tableau, PowerBI, SSRS, Python and CAD
• Strong attention to detail, organizational and time management skills
• Project management skills
• Detail oriented, self-motivated and prioritize multiple tasks
• Adhere to departmental and company policies
Responsibilities: • Assist with collecting and analyzing data on customers, competitors, local market, source markets, etc. Consolidate and translate information into actionable items, reports and presentations
• Prepare regular reports and analysis tracking performance on labor productivity and service measurement
• Work closely with operations teams to understand labor requirements, schedule constraints, and align on model parameters and inputs
• Assist with reviewing and analyzing schedules to identify and implement opportunities to gain ongoing improvements in labor usage
• Assist with compiling performance reports on service measurement and improvement initiatives across different customer touchpoints
• Work with large, multi-source datasets to curate and synthesize data into actionable, accessible updates and visualizations to communicate findings with stakeholders
• Carry out other duties as assigned by Management or otherwise delegated

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