SJM Job

Position: Specialist - Field Service
Department: Information Technology
Working Location: Taipa / Cotai
Post Date: 16/09/2024
Requirements: • Bachelor's degree in Computer Science, Electrical/Electronic Engineering or Information Technology related fields a minimum
• IT Professional related certification is preferred
• Minimum one year of working experience in large corporation or casino resort, information technology related is preferred
• Knowledge of IT hardware and software installation
• Basic knowledge of IT internal processes, policies and procedures is preferred
• Hospitality or gaming system and infrastructure knowledge is preferred
• Proficient in both written and spoken Chinese and English
Responsibilities: • Execute Field support services processes
• Provide IT service in all IT related frontline equipment installation; this includes but not limited to PCs, Mobile Devices, Printers, Plotter, Copiers, Scanners and Telephones
• Provide maintenance and monitor life cycle management of all IT assets
• Coordinate and work closely with other IT Team Members to support project delivery and issues resolution
• Monitor and escalate unresolved issues as necessary
• Provide report on regular basis or upon request
• Liaise with IT Compliance team to assist information and reports for any audit requirements with the supervision from Field Service Manager
• Perform vendor management in accordance with department strategies, policies and procedures

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