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- Executive - Quality Assurance
- Position
- Executive - Quality Assurance
- Department
- Learning & Development
- Working Location
- Taipa / Cotai
- Post Date
- 11/03/2025
- Requirements
-
• Bachelor degree in Hotel management, Human Resources Management or business related discipline
• Minimum of 1 year working experience in a similar role with experience in large size organizations
• Experience in hotel operations and customer service fields is preferred
• Excellent relationship building, influencing and communication skills to form effective partnerships
• Proficient in both written and spoken Chinese and English
• Able to multitask and work in a fast-paced environment
• Strong organizational skills
• Proficiency in Microsoft Office
- Responsibilities
-
• Assist in the establishment, implementation and improvement of quality assurance policies, programs and initiatives
• Monitor feedbacks from the all audit programs such as, but not limited to, Forbes, Tripadvisor, Twitter, Sina Weibo, Open Rice
• Closely monitor guest feedback and to ensure that investigation and actions for response to guest timely
• Ensure all current and future components of processes are aligned to one coherent system so as to enable the achievement of the company’s Mission, Values, Promises and Service Standards
• Continuously review the quality standards of operations and monitor the effectiveness of current processes, programs and initiatives
• Promote consistency in quality delivery of products and services by assisting in the development and execution of training programs, presentations and collateral
• Liaise with other departments throughout the organization to ensure that the quality system is functioning properly and where appropriate, advise on changes and their implementation and provide training, tools and techniques to enable others to achieve the intended quality standards
• Conduct trend analysis on all types of guest feedback and to share such trends with colleagues for purposes of continual improvement
• Coordinate and report on the progress of Objectives, Targets and Programs on a monthly basis
• Assist with all reasonable duties as instructed by Supervisors
