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- Specialist - Cotai Field Service
- Position
- Specialist - Cotai Field Service
- Department
- Information Technology
- Working Location
- Taipa / Cotai
- Post Date
- 31/05/2024
- Requirements
-
• Degree holder in Computer Science, Electrical/Electronic Engineering or Information Technology related fields a minimum
• IT Professional related certification is preferred
• Minimum 1 year of working experience in large corporation or casino resort, information technology related is preferred
• Able to work on shift
• Knowledge of the Microsoft Windows, Apple Mac and Mobile Operating Systems
• Knowledge of IT hardware and software installation
• Understanding of basic networking principals is preferred
• Understanding of basic Windows Server is preferred
• Knowledge of SCCM, Endpoint Management Platform is preferred
• Basic knowledge of IT internal processes, policies and procedures is preferred
• Hospitality or gaming system and infrastructure knowledge is preferred
• Proficient in spoken and written both English and Chinese
• Possess of good customer service and interpersonal skills
- Responsibilities
-
• Execute Field support services processes
• Support all IT related frontline equipment installation; this includes but not limited to PCs, Mobile Devices, Printers, Plotter, Copiers, Scanners and Telephones
• Providing maintenance and monitor life cycle management of all IT assets
• Providing first line support to all IT related incident and services
• Coordinating and working closely with other IT Team Members to support project delivery and issues resolution
• Ensure all job complete in a timely manner and to customer specifications and satisfaction
• Monitor and escalate unresolved issues as necessary
• Provide report on regular basis or upon request
• Liaise with I.T. Compliance team to assist information and reports for any audit requirements with the supervision from Field Service Manager
• Perform vendor management in accordance with department strategies, policies and procedures
• Provide appropriate recommendations on internal IT processes
• Provide technical advice for application enhancements and projects
• Follow IT internal processes, policies and procedures
• Tracking and update IT inventory system
