SJM Job

Position: Assistant Director - Sales (TT & OTA)
Department: Sales
Working Location: Taipa / Cotai
Post Date: 03/04/2025
Requirements: • Diploma in business management school
• Minimum of 8 years working experience in a similar capacity
• Excellent verbal communication in English, ideally fluent in Cantonese and Mandarin
• Strong understanding of Travel Trade including but not limited to the key accounts, key contacts, source markets and booking channels (both on and off line)
• Very strong understanding of how these markets support the hotels business
• High level sales and leadership skills
• Very goal orientated
• Team player
• Excellent analytical and communication skills
• Demonstrates enthusiasm, creativity, understanding & manages relationships with all stakeholders
• Understands, communicates and supports corporate policies and guidelines
Responsibilities: • Attends major travel trade functions and promotional events to promote hotel services and facilities
• Maintains close rapport with existing accounts and solicit new travel agents and wholesales business
• Conducts site inspections
• Maximises up-selling opportunities at all times
• In conjunction with the Events Team to follow up with clients after events to solicit repeat or new business
• Update Director of Sales on a regular basis on the negotiation / event progress for each ad hoc / leisure group
• Maintains an up to date group chart
• Sits in and actively participates in regular sales meetings and implement actions relevant to sales
• Execute sales policies and procedures of Hotel
• Recommends contracted room rate for wholesales to ensure maximum revenue generation
• Involves in coaching and training for new sales recruits
• Ensures compliance with Delphi standards and ensure integrity of database
• Assist Director of Sales to establish sales targets; sales coverage and accounts distribution and prepare monthly sales reports and forecast
• Participates actively and shares accurate market intelligence and competition information with the Sales team on a regular basis
• Builds positive working relationships with all departments of the Hotel; ensures understanding of Sales programs and the wants, needs and expectations of customers / guests
• Maintains active communication with and builds team work with other departments eg Events, reservations, so as to achieve commitment to the overall sales objective of the hotel
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
• Maintains positive communication and builds close rapport with Regional Sales Offices and National Sales Offices to solicit wholesaler and HRC business

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